Customer Service & Administrative Assistant (Bali - Remote/Hybrid)

Join WAN HING LOONG TRADING SDN BHD, a dynamic and growing trading company, as our Customer Service & Administrative Assistant in Bali! This is an exciting opportunity to kickstart your career in a supportive, collaborative environment where you’ll be at the heart of our customer interactions and administrative operations. With a focus on delivering exceptional service and maintaining seamless office operations, you’ll play a crucial role in ensuring our clients feel valued and our company runs efficiently.

In this role, you’ll handle a variety of tasks, from managing customer inquiries and resolving issues to organizing documents, coordinating schedules, and supporting our team with day-to-day administrative tasks. You’ll use tools like Microsoft Office Suite, Google Workspace, and CRM systems to keep everything running smoothly. This is your chance to grow within a company that values your skills and offers clear paths for advancement.

If you’re a proactive, detail-oriented individual with a passion for customer service and administrative work, we’d love to hear from you. Come be part of a team that’s committed to excellence and growth!

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints, providing prompt and professional responses.
• Manage and organize documents, emails, and files using Microsoft Office Suite and Google Workspace.
• Coordinate schedules and appointments for the team, ensuring everyone is on track.
• Assist in data entry and maintenance, keeping our records accurate and up-to-date.
• Support the team with administrative tasks, such as travel arrangements and office supplies.
• Maintain our CRM system, ensuring all customer information is current and easily accessible.
• Assist in preparing reports and presentations for meetings and clients.
• Stay proactive in identifying and resolving office issues to maintain a smooth workflow.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer service or administrative roles, preferably in a trading or business environment.
• Strong communication skills, both written and verbal, in English and Bahasa Indonesia.
• Proficiency in Microsoft Office Suite and Google Workspace.
• Experience with CRM systems is a plus.
• Detail-oriented with a keen eye for accuracy in data management.
• Ability to work well in a team and manage multiple tasks simultaneously.
• Proactive and solution-oriented mindset.
• Flexible to work in a remote or hybrid setup.

🛠️ Keahlian

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